Method of Shipment
Shipping charges are passed on to the customer at current rates. Orders in the USA will be shipped via UPS ground unless otherwise specified. This is the most reliable and the recommended method of Domestic Shipping. All UPS shipments will be insured at carrier rates. UPS Next Day Air, Second Day Air and 3 Day Select service is available and will be charged according to UPS rates plus $4.00 per box for materials and labor. Please note that all UPS Air charges are based on either the actual weight or the dimensional weight (packages measuring three cubic feet or larger) of the box shipped, whichever is greater. A package over 84" and up to 165" in girth and length combined is classified as oversized and will ship at a cost greater than the actual weight. Some rolled products can be folded, if requested, to minimize package size. Every effort will be made to ship in the smallest package possible.
Orders can ship FedEx, Airborne, DHL or common carrier if requested and will be billed to the customer’s account with the requested shipper. USPS Transit and Insurance Information within USA
· Once an order is given to a USPS carrier the item becomes that carrier's responsibility and ACP is no longer liable · Some DOMESTIC orders are shipped insured (which is determined on a order by order basis and does not include all orders) · This USPS insurance provides coverage for a lost, rifled, or damaged article. Shipping costs are not covered · Please visit the USPS Insurance Info page for detailed information on this service by going to their website: http://www.usps.com/insurance/welcome.htm · In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved. Refunds/replacements will usually not be sent out until a resolution via the USPS has been made · A package must be missing for 21 days from the date it was shipped before a claim can be filed · Most insured orders need to be signed for upon delivery (usually orders insured for a dollar amount over $49.00). It is the customer's responsibility to follow through in obtaining their package, should they not be available to sign for it at the time of delivery Please note these exceptions: · Insurance cannot cover lost packages due to an incorrect address provided by a customer at checkout. ACP is not responsible for the loss of these packages · If a Delivery confirmation number shows your package as being delivered to your zip code, but you still haven't received it, a claim cannot be filed. Please contact your post office supervisor with the Delivery Confirmation number so they can proceed in an investigation · If you enter a wrong address at checkout and the package is sent back to us we will ship it out to you as soon as a correct address is established by the customer (extra shipping fees will be required before re-shipment) International Shipping
Currently, we ship via USPS International Priority with Insurance for all International Shipments. This is significantly more economical then UPS International. However, you need to be aware of the possible complications such as length restrictions, poor tracking ability and a lengthy wait for reimbursement for lost packages. ACP also offers international shipping through UPS, which offers reliable and fast shipping, but they can be priced significantly higher. We have included a rate calculator to both USPS and UPS so you can get a ballpark figure prior to making your shipping selection. If you chose USPS, please read and understand the USPS Priority International Restrictions below. UPS Shipping Calculator: https://wwwapps.ups.com/ctc/request?loc=en_us USPS Shipping Calculator: http://postcalc.usps.gov/ USPS Priority International Service Restrictions
· Once an order is given to a USPS carrier, the item becomes that carrier's responsibility and ACP is no longer liable. ACP is not responsible for any packages lost or damaged while in transit to a destination outside of the USA · USPS Priority International is shipped insured for all orders over $100 and the charges paid by the customer. However, you must work with USPS directly on the claim if your package is lost or damaged. Therefore, ACP will not refund or replace any articles lost or damaged in shipment via this method · Maximum length of an international package to most countries is 42 inches (some countries are 39 inches) for USPS international, however, UPS international offers up to 48 inches, with a few exceptions · If a USPS package becomes lost, tracking is very difficult and time consuming. A package must be missing for 21 days from the date it was shipped before a claim can be filed · In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved. Refunds/replacements will usually not be sent out until a resolution via the USPS has been made · All postal charges must be prepaid and will be billed to the customer · Please make sure you feel comfortable with these terms before placing your order, as absolutely NO replacements can be sent out and NO refunds can be made by ACP if an International Order is lost or damaged while in transit via USPS Priority International Service Order Cancellation Policy
· Once an order has been placed, it can be canceled within the first 12 hours from the time it has been placed · Cancellations granted after this time frame are subject to a 15% processing/restocking fee · ACP reserves the right to cancel any order at any time for any reason seen as appropriate Your acknowledgment of the above Terms
By clicking the 'Submit / Place Order Button' at the ACP Checkout you acknowledge that you have read and understand the ACP Shipping Policy information page and agree to the terms mentioned herein. |
 
 
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